Shipping and Returns

Get the Dr Difference direct to your door with your newest skincare must-have. Read on for all of the details regarding Dr Tanya’s shipping details. 

We ship worldwide, see a breakdown below for within Australia, Dubai or anywhere else and the time frame options for you.   

 

Shipping Within Australia (AUD)

FREE Standard Shipping 
Orders over $100
Standard Shipping
$12.95
3-6 Business Days
Express Shipping 
$15.95
1-2 Business Days


All orders are sent via Australia Post. 

To qualify for Express Shipping, orders must be placed by 12pm AEST. If placed after this time, your order will be processed the next business day. Additionally, be sure to check if your postcode falls within the Australia Post Next Day Guarantee.

Also please note, we are unable to ship to PO Boxes or Parcel Lockers. Transit times are estimated and provided to us via our delivery partners and therefore may be affected by factors out of our control.

 

Shipping Within Dubai (AED)

Same Day Shipping 

$20.00
Must order before 10am Monday - Friday 
Next Day Shipping
$15.00
Must order between 10:01am and 11:59pm
Free Shipping On Orders Over $100
$0.00

2-3

Business Days

Standard Shipping 
$10.00
2-3 Business Days



Shipping Outside of Australia (AUD)

FREE Standard Shipping 
Orders over $100
Standard Shipping
$15.95
8-12 Business Days
Express Shipping 
$25.00
4-8 Business Days

 

Please note, some items are unable to be shipped internationally. Customers will be contacted if there is something within their order that is not able to be shipped. 

 

How long does despatch take?
Standard delivery - Orders placed Monday to Thursday will be processed the next working day. Orders placed after 12pm on Friday’s will be processed the following Monday.

Express delivery - Orders must be placed prior to 12pm AEST Monday to Thursday, and are subject to the Australia Post Next Day Guarantee. Orders placed after this will be processed and despatched the next business day.

Please allow for extra processing time during high demand and sale periods as well as public holidays.

 

Returns Policy

You may return products purchased from drtanya.com.au for change of mind within 14 days under the following conditions:

  • The product is in original condition, unopened
  • Proof of purchase/order history is attainable
  • We do not accept returned goods where we reasonably believe they have been opened and used. The exception to this is if:
      • The product is deemed fault;
      • You have experienced an unfavourable skin reaction (imagery of reaction may be required).
      • Returns are not valid or accepted due to packaging changes unless deemed faulty.

All returns are send back at the cost of the customer and you are liable for any risk of loss, theft or damaged goods during transit. To get your return back to us, follow the below steps: 

Step 1 Complete your request via the contact us form here.
Step 2 Send the returned items in their original condition to:

Dr Tanya Skincare (Returns)
36 Creek Street
Pimpama QLD 4209

Step 3 Refunds and exchanges will be processed within 21 days of receipt. Exchanges will be sent via standard shipping.

Authorised Stockist Returns

For returns purchases through an Authorised Distributor and Stockist of Dr Tanya Skincare, please contact them directly.

Purchases through unauthorised stockist

Dr Tanya does not guarantee or provide returns on any product purchased outside of an authorised stockist. This includes the sale of Dr Tanya Skincare products on catch.com.au, eBay, amazon.com or OzSale.com.au. We will not be held responsible for any transactions made through these