Frequently Asked Questions
Your Order
how can I track my order?
Once your order has been dispatched from our system you will receive tracking information via email.
Do you ship internationally?
$18 AUD for all international locations
Estimated delivery times of 7-12 business days for metro areas of major cities, excluding any time in Customs. Times vary depending on your location. Once we dispatch your order, tracking details will be sent to your email.
*These estimates do not take into account any disruptions outside of Australia Post's control that may cause delays.
*Consumers in charge of all import taxes, customs duties and fees.
What countires does your store ship to?
From Australia, we ship to all countries except:
Afghanistan, Austria, Bahrain, Bermuda, Bolivia, Botswana, Cayman Islands, Chad, Chile, Comoros, Croatia, Djibouti, Egypt, French Polynesia, Grenada, Guinea-Bissau, Hong Kong, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kiribati, Kuwait, Libya, Madagascar, Maldives, Malawi, Mauritius, Mayotte, Mongolia, Nepal, Netherlands, Panama, Peru, Romania, Rwanda, Saudi Arabia, Seychelles, Suriname, Tuvalu, USA, Western Samoa.
If you are in the following regions, Dr Tanya Skincare products and their availability may vary. Please head to the links below to shop directly from the region’s website.
SHOP MIDDLE EAST https://drtanya.me
SHOP INDIA https://drtanya.in
How long will my order take to be dispatched?
We aim to dispatch all orders as fast as we can. Generally all orders are dispatched within 2 business days. Delays may occur during peak times and over public holidays.
Can I Change my order once it has been placed?
If you have accidentally ordered the wrong product please email our customer service team info@drtanya.com.au. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs. Please note if the order has already been processed, we will be unable to change or cancel it.
I received my order and it's incorrect.
If your Dr Tanya parcel arrives and an item is missing or incorrect please email our customer service team info@drtanya.com.au within 5 business days of receiving the order. Please include your name / order number / products received.
Will I be charged custom and import charges?
Orders delivered outside of Australia may be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case-by-case basis by your own government at the point of entry to your country and are outside our control. In accordance with Australian export regulations, we are required to declare the exact value and description of all items included in the order.
In the event that your shipping destination does charge custom and import charges, you will be responsible for paying these costs. For more information, please contact your government, customs or imports offices.
Product Information
can i use dr tanya skincare if i have sensitive skin
We have carefully selected only the purest of ingredient to include in our skincare range. We recommend trying a test patch on your skin prior to full application. If you have any adverse reactions or questions in regards to the best skincare ritual for your skin type please reach out to our customer support team info@drtanya.com.au
Who is Dr Tanya?
Dr Tanya Unni is our founder and director. With over 18 years of experience as a GP, Tanya specialised in dermatology and cosmetic skincare. Still practicing as a doctor today in a clinic on the sunny Gold Coast, Tanya is passionate about adopting a holistic approach to health concerns and the solution to living healthier, happier, and more confident lives.
Read more about Our Story
Can I use your products while pregnant or breastfeeding?
Our Signature Range is 100% safe for pregnancy and breastfeeding using only the finest selection of natural ingredients sourced from all over the world.
Our Cosmeceutical range includes medical-grade ingredients such as Vitamin A and Vitamin C which are not recommended for use during pregnancy.
Please note that while we strive to provide accurate information, it's always best to consult with a healthcare professional regarding any concerns during pregnancy.
How do I create a skincare ritual?
At Dr Tanya Skincare we believe optimal skin health relies on ritual over routine. While routine is merely a sequence of actions regularly followed, a ritual is so much more. When we believe in the power of our actions and apply conscious effort to understand why skin health matters and how to approach it effectively, we take time to honour and respect our bodies.
To see desirable and long-lasting skin results, we believe it's essential to understand the quality of the products you're nourishing your skin with and how each element in your health care routine contributes to your end goal. When you respect your skincare ritual, you're respecting yourself.